Refund policy


XLIII X-T3N5ON Refund & Return Policy

At XLIII X-T3N5ON, we pride ourselves on delivering luxury raw and virgin hair products with the highest quality standards. Because all items are hygienic, custom-prepared, and final sale, we do not offer refunds, returns, or exchanges under any circumstances—except in the rare event we ship the wrong item or a defective product.

Why No Refunds?

Hair extensions are personal-wear products. For safety and quality control reasons, we cannot restock or resell any items once they leave our facility. This ensures every customer receives brand-new, untouched hair with every purchase.

Route Package Protection (Highly Recommended)

To ensure your order is fully protected, we strongly encourage adding Route Package Protection at checkout.

Route protects you from:

  • Lost packages

  • Stolen packages

  • Damaged items in transit

  • Delivery mishaps outside of XLIII X-T3N5ON’s control

If an issue occurs, Route quickly replaces or refunds your order without delay.

If You Decline Route:

XLIII X-T3N5ON cannot be held responsible for:

  • Lost or stolen packages

  • Carrier delays

  • Delivery errors

  • Packages marked “delivered” but not received

By completing your purchase, you acknowledge and agree to this policy.

Order Issues

  • For orders with Route: File claims directly via the Route portal linked in your order confirmation email.

  • For orders without Route: We will provide shipping confirmation, but cannot replace or refund items.

CHARGEBACK, DISPUTE & FRAUD PREVENTION POLICY

Business Name: XLIII X-T3N5ON
Effective Date: January 12, 2026
Governing Law: State of Illinois

This Chargeback, Dispute & Fraud Prevention Policy applies to all purchases made through XLIII X-T3N5ON(“Company,” “we,” “us,” or “our”) via our Shopify-powered website.

By placing an order on our website, the customer (“you”) acknowledges, understands, and legally agrees to the terms outlined below.

1. STRICT CHARGEBACK POLICY

XLIII X-T3N5ON maintains a zero-tolerance policy for fraudulent or unjustified chargebacks.

Customers must contact us directly to attempt resolution before filing any chargeback, payment dispute, or claim with their bank or payment provider.

Filing a chargeback without first contacting us is considered a violation of this agreement and may be treated as suspected fraud.


2. FRAUDULENT OR INVALID CHARGEBACKS

The following are considered fraudulent or invalid chargebacks and will be formally disputed:

  • Claiming an order was unauthorized when checkout verification was completed

  • Claiming non-delivery when carrier tracking confirms delivery

  • Claiming an item was “not as described” after receipt

  • Claiming accidental purchase after checkout confirmation

  • Claiming duplicate charges without valid proof

  • Claiming non-receipt due to incorrect address entry by the customer

XLIII X-T3N5ON reserves the right to submit all supporting evidence to dispute such claims.


3. FRAUD PREVENTION & VERIFICATION SYSTEMS

To protect our business and customers, XLIII X-T3N5ON utilizes advanced fraud-prevention technologies, including but not limited to:

  • IP Address Logging and Verification

  • Device & Location Fingerprinting

  • Billing and Shipping Address Matching

  • Payment Gateway Fraud Screening

  • Checkout Timestamp Verification

  • Carrier Delivery Confirmation

All data is securely logged and retained as legal evidence.


4. CHECKOUT AGREEMENT & TIMESTAMP CONSENT

By completing checkout, you confirm and agree that:

  • You are the authorized cardholder or have permission to use the payment method

  • You reviewed and accepted all store policies

  • You intentionally placed the order

  • You consent to all fraud-prevention and verification processes

Your acceptance is time-stamped, recorded, and stored electronically and may be used as evidence in disputes or legal proceedings.


5. BILLING & SHIPPING ADDRESS CONFIRMATION

Customers are solely responsible for entering accurate billing and shipping information at checkout.

Orders shipped to the address provided by the customer and marked Delivered by the carrier are considered successfully fulfilled.

XLIII X-T3N5ON is not responsible for:

  • Incorrect or incomplete addresses entered by the customer

  • Packages delivered to mailrooms, concierge desks, or third parties

  • Packages marked delivered by the carrier but claimed missing


6. DELIVERY CONFIRMATION AS PROOF OF FULFILLMENT

Carrier tracking and delivery confirmation (USPS, UPS, FedEx, DHL, or equivalent) constitute legal proof of delivery.

Once tracking indicates Delivered, the transaction is considered complete and fulfilled.

This information will be submitted in response to any dispute or chargeback.


7. DISPUTE & CHARGEBACK RESPONSE PROCESS

In the event of a chargeback or dispute, XLIII X-T3N5ON will submit the following documentation:

  • IP address and device verification logs

  • Checkout timestamp and agreement confirmation

  • Billing and shipping address verification

  • Payment authorization records

  • Carrier tracking and delivery confirmation

  • Customer communication history

We vigorously contest all invalid or fraudulent chargebacks.


8. CUSTOMER RESPONSIBILITIES

By purchasing from XLIII X-T3N5ON, customers agree to:

  • Monitor their payment methods and account activity

  • Contact us directly for resolution prior to filing disputes

  • Acknowledge that chargebacks are not a replacement for customer support

Failure to comply may result in:

  • Order cancellation

  • Permanent account or address bans

  • Blacklisting of billing, shipping, IP, or device data

  • Legal recovery actions where permitted by law


9. GOVERNING LAW & JURISDICTION

This policy shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in the courts of the State of Illinois.

Processing, Payment Verification & Shipping Information

All orders require 3–5 business days for processing before shipment.
Processing time allows our team to verify payment, confirm order details, and carefully prepare your Monaco Virgin Hair for shipment.

Orders will not be shipped until payment has fully cleared.
This applies to all debit card, credit card, and third-party payment providers.

To protect our customers and our brand from fraud, all orders are subject to payment verification and security screening. Orders flagged by our system may require additional verification or may be canceled at our discretion.

Once your order has been processed and shipped, delivery typically takes 3–7 business days, depending on your location and carrier delays. Shipping time does not include processing time.

By placing an order, you acknowledge and agree to our processing, payment verification, and shipping policies and you're are willing to wait until this process is finished before shipping

10. FINAL ACKNOWLEDGMENT

By placing an order with XLIII X-T3N5ON, you confirm that you have read, understood, and agreed to this Chargeback, Dispute & Fraud Prevention Policy in full.

11. Contact Information

For questions regarding these Terms or our Services, contact us:

12. XLIII X-T3N5ON – Custom Bundle Terms & Conditions

All products sold are custom-made 5oz luxury bundles (Top Raw and Top Virgin Hair).

By placing an order, you acknowledge and agree to the following:

  • All bundles are made-to-order and are not pre-made or stocked
  • Production time is 3–5 business days before shipment
  • This timeframe is required to ensure proper customization, quality, and craftsmanship

Once an order is placed, it enters production immediately and cannot be canceled, modified, or refunded for custom orders.

Customers agree that the processing time is part of the service for custom bundles, and not a delay

By completing your purchase, you confirm that you understand and accept:

  • The custom nature of the product
  • The 3–5 business day production timeframe
  • That all sales are final due to customization

XLIII X-T3N5ON
Luxury Custom Hair Extensions

Final Sale Agreement

By purchasing from XLIII X-T3N5ON, you confirm that you understand:

  • All sales are final

  • No refunds or exchanges are provided

  • Route is the only way to protect your package